Monday, July 24, 2006

IM Reference for the Deaf

The May 2006 issue of Computers in Libraries (v. 26, no. 5) includes an article with the title, Hello IM, Goodbye TTY. In the article, Tom Peters and Lori Bell describe how libraries can use technology, such as instant messaging, to increase access and communication for deaf and hearing impaired patrons.

At Edinboro, we are planning to implement a virtual reference service using instant messaging. If others are considering the use of IM and need one more argument to justify this service to their colleagues or directors, this article may be just the persuasion they need.

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